NAICS 56142
What is the NAICS code 56142?
The NAICS code 56142 is applied to those industries related to Telephone Call Centers.
This industry comprises (1) establishments primarily engaged in answering telephone calls and relaying messages and (2) establishments primarily engaged in providing telemarketing services, such as promoting products or services by telephone; taking orders by telephone, facsimile, email, or other communication modes; and soliciting contributions or providing information by telephone. Telephone call centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise.
Therefore, all companies engaged in any industrial activity related to this type of business are grouped under category 56142 in the North American Industry Classification System.
This industrial activity of NAICS code is structured as follows:
- 56 - Administrative and Support and Waste Management and Remediation Services
- 561 - Administrative and Support Services
- 5614 - Business Support Services
- 56142 - Telephone Call Centers
Characteristics of the North American Industry Classification System code 56142
NAFTA
This NAICS code is used in the trilateral agreement of the three members of the North American Free Trade Agreement (NAFTA): United States, Canada, and Mexico.
Related codes
The NAICS industry 56142 has the following cross-references:
- Gathering, recording, tabulating, and presenting marketing and public opinion data, that may include telephone canvassing services are classified in Industry 54191, Marketing Research and Public Opinion Polling.
- Organizing and conducting charitable fundraising campaigns on a contract or fee basis, that may include telephone solicitation services are classified in Industry 56149, Other Business Support Services.
- Providing automated data processing services and computing infrastructure for call centers are classified in Industry 51821, Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services.
- Providing paging and beeper transmission services are classified in Industry 51711, Wired and Wireless Telecommunications Carriers (except Satellite).
- Providing restaurant meal and grocery order and delivery services (i.e., independent order and delivery services) are classified in Industry 49221, Local Messengers and Local Delivery.
- Wholesale or retail sales are classified in Sector 42, Wholesale Trade, or Sector 44-45, Retail Trade.
Related activities
Below are some of the most common types of activities in the Telephone Call Centers industry (NAICS Code 56142).
- Answering services, telephone
- Emergency telephone dispatch (i.e., contractor) services
- Local call centers (e.g., answering services, message services)
- Message services, telephone answering
- Telephone answering services
- Telephone call forwarding services
- Voice mailbox services
- Wakeup call services
